Reference

How We Set the Rules for Your Account

These terms govern how your account operates on libratogel — covering data handling, account eligibility, wallet activity via DANA, OVO, and GoPay, and how we resolve disputes. Access to our platform depends on local law and is available only in eligible regions.

Account EligibilityData & Privacy PolicyDANA, OVO, GoPay Wallet TermsJurisdiction-Dependent AccessAccount Dispute Process

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What These Terms Actually Cover

libratogel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your use of libratogel is subject to these terms from the moment your account is created. We collect only the data needed to operate your account — your registered name, contact details, and the wallet credentials you link (DANA, OVO, or GoPay). We do not sell

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or share this data with third parties outside of what is required by applicable law or to process your transactions. Account eligibility is assessed at registration. If local regulations in your region restrict access, we will communicate this clearly. We reserve the right to suspend accounts
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that show signs of multiple registration, identity misrepresentation, or wallet fraud. Any DANA, OVO, or GoPay wallet submitted must match the verified account holder name — mismatches trigger a manual review before funds move. Cookie use on our platform is limited to session management and basic
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analytics. You can disable non-essential cookies through your browser settings without losing access to your account or the lobby. Our retention policy keeps account data for as long as your account remains open, plus the period required by applicable law after closure. Data deletion requests can
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be submitted via live chat or email to our support team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND SECURITY

How We Protect and Manage Your Account Data

Account security at libratogel runs through a combination of OTP verification on login, SSL encryption across all data in transit, and wallet-name matching whenever a new DANA, OVO, or GoPay account is linked. These controls are not optional extras — they run on every session to protect your account and your funds.

Login Security Every login triggers an OTP check sent to your registered number. This prevents unauthorised access even if your password is compromised. You cannot bypass this step.

Wallet Name Matching When you add a DANA, OVO, or GoPay wallet, we verify that the registered name matches your account. Withdrawals are blocked until this check clears — this protects you from misdirected funds.

Data Access Requests You can request a copy of the personal data we hold on your account at any time. Submit the request through live chat or email; we process it within the timeframe required by applicable law.

Account Closure and Retention Closing your account removes lobby access immediately. We retain your transaction and identity records for the period required by law, then delete them. You will receive written confirmation once deletion is complete.

CONTACT LEGAL SUPPORT

How to Reach Us on Policy Matters

For legal queries, data requests, or account disputes, our support team is reachable through multiple channels. We aim to respond to formal policy questions within one working day. Account-level concerns tied to your DANA, OVO, or GoPay wallet are handled with priority review.

Common Questions About Your Rights and Our Policies

These are the questions we receive most often around account rights, data handling, and what happens when something goes wrong. If your question is not here, live chat connects you to our support team directly.

Access depends on local law and whether your region is eligible. We do not override local restrictions. If access is unavailable in your area, you will see a clear notice at the point of entry.

Send a data access request via email or live chat. Include your registered account name and the wallet (DANA, OVO, or GoPay) linked to your profile so we can locate your records and respond within the legal timeframe.

Any DANA, OVO, or GoPay wallet where the registered name differs from your account name triggers a manual review. Withdrawals are held until the check is complete. Contact live chat to speed up the verification process.

Yes. Submit a closure request through live chat or email. Lobby access stops immediately. Data is retained for the legally required period after closure, then permanently deleted. We confirm deletion in writing.

Raise a dispute through live chat, providing your transaction ID and the wallet involved — whether that is DANA, OVO, or GoPay. Our review team looks at the payment trail and responds with a finding within three working days.

We update these terms when our policies or applicable law requires it. We notify you via your registered contact before changes take effect. Continuing to use your account after the notice period means you accept the updated terms.

How We Set the Rules for Your Account

How We Protect and Manage Your Account Data

How to Reach Us on Policy Matters

Common Questions About Your Rights and Our Policies

01 Can I access libratogel from anywhere in Indonesia?

02 How do I request the data libratogel holds about my account?

03 What happens if my wallet name does not match my account name?

04 Can I close my account and have my data deleted?

05 Who do I contact if I disagree with a transaction outcome?

06 Do these legal terms change, and will I be notified?

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